Shipping Policy

Order processing

In-stock XT filters typically ship within 1–3 business days after payment clears (excluding weekends and public holidays).

During peak production periods or limited releases, processing may take longer. If your order will be delayed beyond 3 business days, we will contact you using the email on the order.

Shipping methods & estimates

Standard orders ship by USPS or Royal Mail. The transit estimate below is business days after the order ships, not a calendar guarantee:

• Standard transit: 5–7 business days
• Customs clearance can add time on international orders
• Remote regions may take longer depending on the last-mile service

Shipping rates

Standard shipping is $8. We waive that $8 standard shipping charge on orders over $99.

Shipping cost is calculated at checkout based on destination, package weight, and selected method. The amount shown at checkout is the amount you pay. There are no hidden packing fees on our side.

Free-shipping promotions, if active, will be shown automatically at checkout when your cart qualifies.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number when the carrier provides one. Tracking may take 24–48 hours to update after label creation.

Customs, duties & taxes

Customs duties, import tariffs, and clearance fees depend on the destination. Any destination-specific duty responsibility is shown in the duty notice on product and checkout pages.

Please contact support before ordering if you need confirmation for your country, and provide a complete and accurate shipping address with a phone number to assist customs processing.

Address accuracy & failed delivery

You are responsible for the shipping address entered at checkout. If a package is returned to us due to an incorrect address, refused delivery, or unclaimed parcel, contact support before we reship. Additional shipping fees may apply for reshipment.

100% Zero-Risk Transit Guarantee

Optical filters are precision glass instruments, so every XT filter is shipped inside a dedicated shock-resistant case and durable packaging. We guarantee 100% safe arrival.

If your package is lost in transit or arrives with cracked, chipped, or damaged glass, simply email Leo (info@xtfilters.com) with your order number and a photo of the damaged item. We will immediately dispatch a brand-new replacement at zero cost to you — no return of broken glass required.

If tracking shows delivered but you cannot locate the package, contact your carrier and email us within 7 days so we can assist or initiate a replacement investigation.