Policy

Shipping Policy

Processing times, carriers, tracking, duties, and what to expect after you order — in-stock filters typically ship within 1–3 business days worldwide.

Shipping & Delivery Policy

Last Updated: July 26, 2026

Thank you for shopping with XT Filters.

This Shipping & Delivery Policy explains how orders placed through https://xtfilters.com are processed, shipped, tracked, and delivered.

Please review this policy before placing an order.

1. Shipping Origin

All XT Filters orders are currently processed and shipped from our fulfillment facilities in China.

Depending on product availability, order size, destination, and logistics arrangements, items from the same order may occasionally be shipped in separate packages.

2. Shipping Destinations

XT Filters ships to most countries and regions worldwide.

Available shipping destinations are displayed during checkout. If your country or region cannot be selected at checkout, we may not currently be able to ship to that location.

Shipping availability may be affected by:

Carrier restrictions
Customs regulations
Import restrictions
Local laws
Remote-area limitations
International sanctions or trade restrictions
Temporary transportation disruptions

XT Filters reserves the right to cancel and refund an order if we are unable to deliver it legally or reliably to the shipping address provided.

3. Order Processing

Orders are generally processed after payment has been successfully received and verified.

Processing includes:

Payment verification
Product inspection
Order preparation
Packaging
Shipping label creation
Handover to the carrier

Orders placed on weekends or public holidays may begin processing on the next business day.

During major sales, product launches, public holidays, or periods of unusually high order volume, processing may take longer than usual.

If an item is temporarily unavailable or requires additional processing time, we will contact you using the email address provided with your order.

4. Estimated Delivery Time

The estimated delivery time for most orders is:

7–15 business days

This estimate generally includes order processing and international transportation.

Business days are Monday through Friday and exclude public holidays in China, the destination country, and relevant transit locations.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on:

Destination country or region
Shipping method
Carrier performance
Customs inspections
Import clearance procedures
Local postal services
Remote delivery locations
Public holidays
Weather conditions
Transportation disruptions
Incorrect or incomplete delivery information

Some remote locations may require additional delivery time.

5. Shipping Rates

Shipping charges, when applicable, are calculated or displayed during checkout before payment is completed.

Shipping rates may depend on:

Destination
Package weight
Package dimensions
Order value
Selected shipping method
Local carrier surcharges
Remote-area delivery fees

Any free-shipping promotion applies only when the applicable conditions are clearly displayed on our website or during checkout.

Shipping charges do not include import duties, customs fees, brokerage charges, or local taxes unless expressly stated otherwise during checkout.

6. Order Tracking

Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may require some time to become active after the package has been handed to the carrier.

International shipments may be handled by more than one carrier. The tracking number may continue to update through the original tracking page or may be transferred to a local delivery provider after customs clearance.

Customers are responsible for monitoring tracking updates and responding to any delivery or customs requests from the carrier.

If tracking information has not updated for an extended period, contact us at hi@xtfilters.com.

7. Customs, Duties, and Import Taxes

International orders may be subject to customs inspections, import duties, value-added tax, goods and services tax, brokerage fees, handling fees, or other charges imposed by the destination country or region.

Unless specifically stated during checkout, these charges are not included in the product price or shipping fee.

The customer is responsible for:

Understanding local import requirements
Paying applicable import duties and taxes
Providing identification or documentation requested by customs
Cooperating with customs authorities and delivery carriers
Ensuring that the purchased products may legally be imported into the destination country

XT Filters does not determine or control customs charges. The amount charged may vary depending on the destination, declared value, product classification, and local regulations.

A delay caused by customs inspection or unpaid customs charges is outside our direct control.

Refusing to pay applicable duties or failing to complete customs clearance does not automatically entitle the customer to a full refund.

If a package is returned to XT Filters because the customer refused delivery, failed to pay customs charges, or failed to provide required clearance information, any refund will be handled according to our Refund Policy and applicable law. Original shipping charges, return shipping costs, customs charges, and other expenses incurred may be deducted where legally permitted.

8. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, confirm the following information:

Recipient’s full name
Street address
Apartment, suite, or unit number
City
State, province, or region
Postal or ZIP code
Country
Telephone number
Email address

If you notice an error in your shipping address, contact hi@xtfilters.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed after an order has entered processing or has been handed to the carrier.

XT Filters is not responsible for delivery problems caused solely by incorrect, incomplete, outdated, or inaccessible address information supplied by the customer.

Additional shipping costs resulting from an incorrect address, failed delivery, or requested redirection may be charged to the customer where permitted by law.

9. Split Shipments

An order containing multiple products may be shipped in more than one package.

Split shipments may occur because of:

Product availability
Package size or weight
Different fulfillment arrangements
Carrier restrictions
Customs requirements

If your order is divided into multiple shipments, you may receive separate tracking numbers. Packages may arrive on different dates.

You will not be charged additional shipping fees solely because XT Filters chooses to divide an order into multiple shipments, unless a separate arrangement has been agreed with you.

10. Delivery Attempts and Unclaimed Packages

Carriers may require a signature, telephone confirmation, identity verification, customs documentation, or collection from a local pickup location.

Customers are responsible for monitoring delivery notifications and arranging redelivery or collection where required.

If a package cannot be delivered because:

No one is available to receive it
The address is incorrect or incomplete
The recipient cannot be contacted
The package is not collected
Customs information is not provided
Import charges are not paid

the package may be returned, stored, destroyed, or treated as abandoned by the carrier or customs authority.

Any refund or reshipment will be assessed after the shipment status and related costs have been confirmed.

Additional delivery, storage, return, customs, or reshipment expenses may be charged to the customer where permitted by applicable law.

11. Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, international shipping delays may occur.

Delays can be caused by events outside the reasonable control of XT Filters, including:

Customs inspections
Carrier congestion
Flight cancellations
Severe weather
Natural disasters
Strikes or labor disputes
Public health emergencies
Political instability
War or civil unrest
Government restrictions
Changes in import regulations
Peak shopping periods
Local postal delays

A shipping delay does not necessarily mean that a package has been lost.

If your order has not arrived within five business days after the estimated delivery period, contact hi@xtfilters.com with your order number.

We will review the tracking information and contact the carrier where appropriate.

12. Lost or Missing Packages

If tracking indicates that a package is still in transit but has not updated for an extended period, contact us so that we can investigate with the carrier.

Carrier investigations may require time to complete.

If the carrier confirms that a shipment has been lost, XT Filters will provide an appropriate resolution in accordance with our Refund Policy, carrier procedures, and applicable consumer protection laws.

If tracking shows that a package was delivered but you cannot locate it, you should:

Confirm that the shipping address on the order is correct.
Check entrances, mailrooms, reception areas, lockers, and other safe locations.
Ask household members, neighbors, reception staff, or building management.
Contact the local delivery carrier.
Contact XT Filters at hi@xtfilters.com.

A delivery scan alone will not prevent us from reasonably reviewing a reported delivery problem. However, claims involving suspected theft after confirmed delivery may require cooperation with the carrier, payment provider, building management, or local authorities.

13. Damaged Packages or Products

Inspect your package as soon as it arrives.

If the package or product appears damaged, contact hi@xtfilters.com as soon as reasonably possible and provide:

Your order number
A description of the issue
Photographs or videos of the outer packaging
Photographs or videos of the shipping label
Photographs or videos of the damaged product
Photographs of all included packaging materials

Do not discard the original packaging until the claim has been reviewed, as the carrier may require it for inspection.

Damage claims will be handled according to our Refund Policy, applicable warranty terms, carrier procedures, and applicable law.

Nothing in this section limits any mandatory rights available to customers under applicable consumer protection laws.

14. Order Cancellations

Orders may be cancelled before shipment only when cancellation is operationally possible.

Once an order has been processed, packaged, or transferred to the carrier, it may no longer be possible to cancel or intercept the shipment.

A request to cancel an order does not become effective until XT Filters confirms the cancellation.

Orders that have already shipped must be handled according to our Refund and Return Policy.

15. Restricted Items and Destinations

Customers are responsible for confirming that products purchased from XT Filters comply with local import, photography, aviation, environmental, safety, and consumer regulations.

We may refuse or cancel orders where:

The destination is not supported by available carriers
Importation is prohibited or restricted
Required documentation cannot be provided
The transaction presents a fraud or security risk
Shipping would violate applicable law or trade restrictions

If we cancel an order before shipment, the amount paid for the cancelled products and applicable shipping charges will be refunded using the original payment method.

16. Changes to This Policy

XT Filters may update this Shipping & Delivery Policy to reflect changes in shipping methods, carrier arrangements, destinations, business operations, or legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

Changes will not retroactively reduce rights that customers already have in relation to completed purchases.

17. Contact Information

For questions about shipping, delivery, tracking, customs, or an existing order, contact:

XT Filters

Website: https://xtfilters.com
Email: hi@xtfilters.com

When contacting us about an existing order, include your order number and the email address used during checkout.