Shipping Policy

Shipping Policy

Last Updated: July 14, 2026

Thank you for visiting XT Filters. We are committed to providing a reliable and efficient shipping experience for all customers.

This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please ensure that your shipping address is correct before completing your purchase. We are not responsible for delays or delivery failures caused by incorrect address information.

2. Shipping Methods & Delivery Times

We offer worldwide shipping to most countries and regions.

Estimated delivery times:

Delivery times may vary depending on:

• Destination country and region
• Customs clearance procedures
• Weather conditions
• Carrier delays
• Local holidays

Please note that estimated delivery times are not guaranteed.

3. Shipping Rates

Shipping costs are calculated based on:

• Shipping destination
• Product weight
• Package dimensions
• Selected shipping method

The final shipping fee will be displayed at checkout before payment.

From time to time, we may offer free shipping promotions. Any applicable promotions will be clearly displayed on our website.

4. International Shipping & Customs

XT Filters ships worldwide.

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees charged by their country.
• Customs policies vary between countries and are outside of our control.
• Delays caused by customs inspections are not the responsibility of XT Filters.

We recommend checking your country's import regulations before placing an order.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can track your package through the carrier's tracking system.

Please allow 24–72 hours after receiving your tracking number for tracking information to become available.

6. Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged:

1. Contact us within 7 days after the expected delivery date.
2. Provide your order number and relevant details.
3. We will work with the shipping carrier to investigate the issue.

Please note:

• XT Filters is not responsible for packages marked as delivered but misplaced after delivery.
• Customers should ensure a safe delivery location is provided.

For damaged packages, please provide photos of the damaged item and packaging so we can assist you.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an order has already been shipped and the address needs to be changed:

• Additional shipping fees may apply.
• We cannot guarantee that changes can be made after shipment.

If a package is returned due to an incorrect address, customers may be responsible for reshipping costs.

8. Split Shipments

In some cases, orders containing multiple products may be shipped separately due to inventory availability or logistics considerations.

You will receive separate tracking information for each shipment.

9. Contact Us

If you have any questions regarding shipping, please contact our customer support team:

Email: support@xtfilters.com

We are happy to help with any shipping-related questions.