Trust & policies
Shipping, returns, warranty, privacy, and terms, written clearly
High-quality glass is a considered purchase. Here is how we ship, when you can return, what the limited warranty covers, how we handle your data, and the rules for using this store.
Before you order
The three policies customers ask about most for professional filters.
Shipping Policy
Processing times, carriers, tracking, duties, and what to expect after you order. In-stock filters typically ship within 1–3 business days worldwide.
Read policy →Returns & Refunds
We offer a 30-day return window with no restocking fee. Defective filters are replaced or refunded at zero cost; customer-initiated returns are supported with simple RMA guidance.
Read policy →Warranty
Coverage for manufacturing defects, what is excluded, and how to file a claim. Every XT filter is backed by a 12-month limited warranty.
Read policy →Legal & privacy
Clear rules for how this site works, how we protect your information, and how we handle returns.
Privacy Policy
What data we collect, how we use it for orders and support, cookies, processors, and your rights, including access, correction, and deletion requests.
Read policy →Terms of Service
Rules for using the storefront, placing orders, product descriptions, liability, and governing use of the site. It is the agreement between you and XT Filters.
Read policy →Need help with an order?
Include your order number, product model, and photos when reporting damage or defects. We respond faster with complete details. Common answers are also on the FAQ.
Ready when policies are clear
Browse the filters with shipping, warranty, privacy, and terms you can read in full before checkout.