Question 1

When will my order ship?

Accepted Answer

Orders typically process in 1–3 business days and ship from China. Free shipping applies to orders over $120. Transit time depends on the destination and carrier. Read the shipping policy: https://xtfilters.com/policies/shipping-policy

Question 2

What does the 1-year warranty actually cover?

Accepted Answer

The 1-year warranty covers manufacturing defects in the filter glass, coating, and frame. Email Leo with your order number and clear photos so the issue can be reviewed personally. Read the warranty policy: https://xtfilters.com/policies/warranty-policy

Question 3

Will a 77mm filter fit my 67mm lens?

Accepted Answer

No — filters must match your lens thread size exactly. You can use a 67→77mm step-up ring if you want to use a larger filter on a smaller lens. Check the front of your lens or your lens manual for the correct thread size.

Question 4

Can I return a filter if I don't like it?

Accepted Answer

Reach out with your order number and we will walk you through the options. Read the refund policy: https://xtfilters.com/policies/refund-policy

Question 5

Do your filters introduce any color cast?

Accepted Answer

Visible color can vary with the filter, lens, lighting, camera settings and post-processing. Check the product page for the intended use and contact Leo if you need help evaluating a specific setup.

Question 6

Can I change or cancel my order after placing it?

Accepted Answer

Contact us as soon as possible with your order number. If your order has not shipped yet, we will do our best to change or cancel it.

Question 7

How do I clean my filters without damaging the coating?

Accepted Answer

Use a blower or soft brush first, then a clean microfiber lens cloth. For smudges, breathe lightly on the glass or use a small amount of lens cleaning solution on the cloth — never pour liquid directly on the filter.

Question 8

Do you offer student or military discounts?

Accepted Answer

Email Leo before ordering and include the details of your request. Any currently available discount will be confirmed personally.

Camera Filter FAQ

Pick a category

The questions we hear daily.

Talk directly to Leo.

Camera Filter FAQCamera Filter FAQ

Pick a category

The questions we hear daily.

SHIPPINGWhen will my order ship?

WARRANTYWhat does the 1-year warranty actually cover?

COMPATIBILITYWill a 77mm filter fit my 67mm lens?

RETURNSCan I return a filter if I don't like it?

COLOR CASTDo your filters introduce any color cast?

ORDERSCan I change or cancel my order after placing it?

CAREHow do I clean my filters without damaging the coating?

GENERALDo you offer student or military discounts?

Talk directly to Leo.

Camera Filter FAQ