Returns & Refunds

Return window

You may request a return within 30 days of delivery for unused products in original condition.

“Delivery” means the date shown as delivered by the carrier, or the date you confirm receipt if earlier.

Eligible returns

To qualify for a refund or exchange, items must be:

• Unused and free of scratches, threads damage, or mounting wear
• In original packaging with all accessories (cases, pouches, papers)
• Not marked as final sale, personalization, or clearance (if stated on the product page)

Non-returnable situations

For optical products, we cannot accept returns when:

• The filter shows signs of use (thread wear, fingerprints baked into coatings, chips, or scratches)
• The product was damaged by improper mounting, cleaning solvents, or third-party accessories
• The return window has expired without an approved extension
• The item is a digital good, gift card, or non-physical service

How to start a return

Email us with your order number, product name, and reason for return. Do not ship items back until we approve the return and provide a return authorization (RMA) and address.

Unauthorized returns may be refused or delayed. Once approved, pack the product securely — optical surfaces must be protected from contact and impact.

• 1. Contact support with order number + photos if the item is defective
• 2. Wait for RMA approval and return address
• 3. Ship with tracking; keep the receipt until the refund is issued

Return shipping cost

If the return is due to our error (wrong item, verified defect on arrival), we cover reasonable return shipping.

For change-of-mind or incorrect size ordered, return shipping is the customer’s responsibility unless local law requires otherwise.

Refunds

After we receive and inspect the return (typically within 3–5 business days of arrival), approved refunds are issued to the original payment method.

Original outbound shipping is non-refundable unless the return is due to our error or a verified defect. Bank or card network processing may take additional business days after we issue the refund.

Exchanges

Need a different thread size or strength? Request an exchange when you open the return. Stock permitting, we will ship the replacement after the original is received and inspected — or invoice any price difference before reshipment.

Defective on arrival (DOA)

If a filter arrives defective or does not match the order, contact us within 7 days of delivery with clear photos/video. We will prioritize replacement or refund under warranty and return rules.