Refund Policy

Refund and Return Policy

Last Updated: July 26, 2026

Thank you for shopping with XT Filters.

This Refund and Return Policy explains the conditions and procedures for returns, exchanges, cancellations, damaged products, and refunds for purchases made through https://xtfilters.com.

Nothing in this policy excludes or limits any mandatory rights or remedies available under applicable consumer protection laws.

1. 30-Day Return Period

We offer a 30-day return period.

You must contact us to request a return within 30 calendar days after the date on which you, or a person designated by you, receives the product.

Submitting a return request does not automatically mean that the return has been approved. We may request photographs, order information, or other reasonable evidence before issuing return instructions.

2. Return Eligibility

To qualify for a standard return, the product must generally:

• Be in the same condition in which it was received;

• Be unused, uninstalled, and free from signs of wear;

• Be free from scratches, cracks, chips, dents, stains, coating damage, or other customer-caused damage;

• Include the original protective case, packaging, manuals, adapters, rings, caps, accessories, and promotional items;

• Include the receipt, order confirmation, or other proof of purchase;

• Be returned in packaging suitable for international transportation.

You may open and inspect a product to determine its nature, characteristics, compatibility, and basic condition.

Products handled or used beyond what is reasonably necessary for inspection may be rejected or may be subject to a deduction for diminished value where permitted by applicable law.

The eligibility requirements for defective, damaged, or incorrectly supplied products are described separately below.

3. How to Request a Return

To request a return, contact:

Email: hi@xtfilters.com

Include the following information:

• Your full name;

• Order number;

• Email address used for the order;

• Product you wish to return;

• Reason for the return;

• Photographs or videos where relevant.

If the return is approved, we will provide:

• Return authorization;

• The applicable return address;

• Packaging and shipping instructions;

• Any required customs declaration instructions;

• Information about return shipping costs.

Do not return a product before receiving written return authorization.

Products sent without prior authorization may be refused, delayed, lost, or returned to the sender and might not qualify for a refund.

The return address may differ from the address shown on the original shipping package. Do not return products to the sender address printed on the package unless we specifically instruct you to do so.

4. Return Shipping Costs

Change-of-mind returns

For returns caused by a change of mind, incorrect size selection, compatibility mistake, duplicate order, or another reason not caused by XT Filters, the customer is responsible for:

• Return shipping costs;

• Appropriate tracking and insurance;

• Export or customs documentation;

• Any carrier handling charges;

• Any costs caused by an incorrect or incomplete return declaration.

Original shipping charges are generally non-refundable, except where required by applicable law.

Defective, damaged, or incorrect products

If we confirm that the product was defective, damaged in transit, materially different from its description, or incorrectly supplied by XT Filters, we will provide an appropriate remedy.

Depending on the circumstances, this may include:

• A prepaid return label;

• Reimbursement of reasonable return shipping costs;

• A replacement;

• A repair;

• A partial refund;

• A full refund.

Do not arrange an expensive international return without our written approval. We may not reimburse unauthorized or unreasonable shipping expenses.

5. Return Shipping Requirements

Customers should use a trackable shipping service for authorized returns.

The customer is responsible for the return package until it is received at the authorized return location, except where mandatory law provides otherwise.

When completing customs documentation, describe the shipment accurately as returned merchandise when appropriate. Do not falsely declare the value, contents, or purpose of the shipment.

XT Filters is not responsible for return packages that are:

• Sent to an unauthorized or incorrect address;

• Lost because tracking was not used;

• Damaged because of inadequate packaging;

• Delayed or rejected because of incorrect customs documentation;

• Sent without return authorization.

Keep the shipping receipt and tracking information until the return and refund have been completed.

6. Damaged, Defective, or Incorrect Products

Inspect your order after delivery.

Contact hi@xtfilters.com as soon as reasonably possible if:

• The product is defective;

• The product was damaged during shipping;

• The product differs materially from its description;

• You received the wrong product;

• Parts or accessories are missing.

Where possible, contact us within seven days after delivery so that we can investigate the issue with the carrier or fulfillment provider promptly.

Failure to contact us within seven days does not remove any mandatory statutory rights that apply to defective or non-conforming products.

Provide:

• Your order number;

• A description of the problem;

• Photographs of the outer shipping package;

• Photographs of the shipping label;

• Photographs or videos showing the product and issue;

• Photographs of all packaging and included accessories.

Keep the product and original packaging until we provide further instructions.

We may request reasonable troubleshooting or additional evidence before approving a replacement or refund.

Do not intentionally damage, modify, disassemble, or dispose of the product while a claim is being reviewed.

7. Products That Cannot Be Returned

Unless the product is defective, incorrectly supplied, or returnable under mandatory law, we generally cannot accept returns of:

• Custom-made or personalized products;

• Special-order products made to customer specifications;

• Gift cards;

• Downloadable or digital products after delivery or access;

• Products damaged through misuse or improper installation;

• Products modified, disassembled, repaired, or altered without authorization;

• Products with removed, replaced, or altered serial numbers or identifying labels;

• Products returned without essential components or accessories;

• Products that present a safety, contamination, or transportation risk;

• Products specifically identified as final sale before purchase.

Contact hi@xtfilters.com before ordering if you are uncertain whether a product is returnable.

These exclusions do not apply where exclusion would violate applicable consumer law.

8. Sale and Promotional Products

Products purchased at a discounted or promotional price remain eligible for return under this policy unless they were clearly identified as final sale before purchase.

Final-sale status does not exclude remedies for products that are defective, damaged, incorrectly supplied, or otherwise protected by mandatory law.

Gift cards are not returnable or redeemable for cash except where required by law.

9. Exchanges

The recommended method for obtaining a different product or filter size is:

1. Request a return for the original product.

2. Wait for the return to be approved.

3. Place a separate order for the replacement product.

This method avoids delays caused by product availability, price differences, and international shipping.

In some cases, we may offer a direct replacement for a defective, damaged, or incorrectly supplied product.

A replacement does not extend or restart a return period unless required by applicable law.

10. Order Changes and Cancellations

Contact hi@xtfilters.com immediately if you need to change or cancel an order.

We will make reasonable efforts to accommodate the request before fulfillment begins. However, we cannot guarantee cancellation or modification after the order has entered processing, packaging, or shipment.

A cancellation request is not effective until XT Filters confirms it in writing.

If the order has already shipped, it must be handled under the applicable return procedure.

11. European Union Right of Withdrawal

If you are a consumer and the product is delivered to an address within the European Union, you may have a statutory right to withdraw from an eligible online purchase without providing a reason.

The withdrawal period generally expires 14 days after the day on which you, or a person designated by you other than the carrier, receives the goods.

To exercise this right, you must send a clear statement of your decision to withdraw before the withdrawal period expires.

You may send the statement to:

Email: hi@xtfilters.com

After notifying us of withdrawal, you must return the products within the period required by applicable law and follow the return instructions we provide.

You are generally responsible for the direct cost of returning a change-of-mind purchase unless:

• XT Filters agrees to bear that cost;

• The product is defective or non-conforming;

• Applicable law requires otherwise.

For a valid statutory withdrawal, we will refund eligible payments, including the cost of the least expensive standard delivery option offered for the original order, as required by applicable law.

Additional costs resulting from your selection of expedited, premium, or non-standard delivery may not be refundable.

We may withhold the refund until:

• We receive the returned goods; or

• You provide acceptable evidence that the goods have been sent back,

whichever occurs first, where permitted by applicable law.

You are responsible only for any diminished value caused by handling the product beyond what is necessary to establish its nature, characteristics, and functioning.

The statutory right of withdrawal may not apply to certain exempt products, including clearly personalized or custom-made products, subject to applicable law.

This section is in addition to, and does not reduce, any broader 30-day commercial return right provided by XT Filters.

12. Refund Inspection

After we receive an authorized return, we will inspect the product and verify:

• Its condition;

• Whether all components are included;

• Whether it matches the authorized return;

• Whether the return requirements were followed;

• Whether any customer-caused damage or diminished value exists.

We will notify you whether the refund has been approved, partially approved, or rejected.

If a deduction is made, we will explain the reason where required by law.

13. Refund Method and Timing

Approved refunds will be issued to the original payment method unless another method is required by law or expressly agreed.

We generally initiate approved refunds within 10 business days after completing the return inspection.

Where applicable law requires an earlier refund deadline, the legally required deadline will apply.

After we initiate the refund, your bank, card issuer, payment provider, or Shopify payment processor may require additional time to post the funds to your account.

Refunds are normally issued in the currency used to pay for the order. Exchange-rate changes and fees charged by banks or payment providers are outside the direct control of XT Filters.

14. Original Shipping Charges

For ordinary returns caused by a change of mind, original shipping charges are generally not refundable.

Original shipping charges may be refunded where:

• The product was defective;

• XT Filters sent the wrong product;

• The entire order was materially damaged during shipping;

• Applicable consumer law requires a refund;

• XT Filters expressly agrees otherwise.

Where only part of an order is returned, original shipping charges are generally not refundable unless required by law.

15. Import Duties, Taxes, and Customs Charges

Import duties, value-added tax, brokerage fees, customs charges, and similar fees paid directly to government authorities, carriers, or third parties are generally not refundable by XT Filters because we did not receive those amounts.

You may need to contact the relevant customs authority, carrier, tax authority, or broker to request a refund of eligible import charges.

If XT Filters collected duties or taxes directly during checkout, any applicable refund will be handled according to the checkout arrangement, applicable law, and payment-provider capabilities.

16. Refused and Unclaimed Deliveries

Refusing a package or failing to complete delivery or customs clearance is not treated as an automatically approved return.

If a package is returned because:

• Delivery was refused;

• Customs charges were not paid;

• Required customs information was not supplied;

• The shipping address was incorrect;

• The package was not collected;

• The recipient could not be contacted,

we will review the shipment after it is returned.

Where permitted by law, the following may be deducted from any refund:

• Original shipping costs;

• Return shipping costs;

• Customs charges;

• Carrier fees;

• Storage costs;

• Other costs caused by the failed delivery.

This section does not remove rights available for defective products or lawful statutory withdrawal.

17. Late or Missing Refunds

If you have not received an approved refund:

1. Check the original payment account.

2. Contact your bank, card issuer, or payment provider.

3. Allow the payment provider’s stated processing period.

4. Contact hi@xtfilters.com if the refund is still missing.

If more than 15 business days have passed since we confirmed that the refund was initiated, contact us with your order number.

18. Return Abuse and Fraud

We may reject a return or take other reasonable action where we identify:

• Fraudulent evidence;

• A substituted or counterfeit product;

• Intentional product damage;

• Repeated abuse of the return process;

• A product not purchased from XT Filters;

• Manipulated serial numbers or identifying information;

• A false missing-delivery or damage claim.

Nothing in this section permits us to reject a valid statutory claim without reasonable grounds.

19. Changes to This Policy

We may update this Refund and Return Policy to reflect changes in our products, operations, return arrangements, or legal obligations.

The revised policy will be published on this page with an updated “Last Updated” date.

Changes will not retroactively reduce rights relating to orders already accepted.

20. Contact Information

For return, refund, exchange, cancellation, or damaged-product questions, contact:

XT Filters

Website: https://xtfilters.com
Email: hi@xtfilters.com
Business Address: Jiangnan Street, Jiangmen, Guangdong 529000, China

When contacting us, include your order number and the email address used during checkout.

© 2026 XT Filters. All rights reserved.